THURSDAY - SEPTEMBER 6, 2007

16:00 Registration

19:30 Welcome and Introduction
B.Zausner

Coordinators: José Franco Jr. (Brazil) & Elsimar Coutinho (Brazil)

19:45 Introducing Quality Management for better results
P.Patrizio

FRIDAY - SEPTEMBER 7, 2007

Coordinators: Rui Ferriani (Brazil) & Alvaro Petracco (Brazil)

08:30 WW Quality Standards
A.Pellicer

09:10 Optimization on IVF treatment
M.Alper

09:50 Discussion

10:10 Coffee

Coordinators: Luiz F. Dale (Brazil) & Selmo Geber (Brazil)

10:30 Staff Development in IVF Centers
A.Pellicer

11:10 Systems thinking and fixing systems
D.Keefe

12:00 Discussion

12:30 Lunch

Coordinators: Roger Abdelmassih (Brazil) & Madalena Caldas (Brazil)

14:00 IVF is fertile ground for six sigma
D.Keefe

14:40 Problem Management
P.Patrizio

15:20 Guideline for TQM in IVF Clinics
M.Alper

16:00 Discussion

SATURDAY - SEPTEMBER 8, 2007

Coordinators: Eduardo Motta (Brazil) & Sandro Esteves (Brazil)

09:00 Centers of excellence
A.Pellicer

09:40 Improving cost customer satisfaction
P.Patrizio

10:20 Discussion

11:00 Coffee

Coordinators: Edson Borges (Brazil) & Adelino Silva (Brazil)

11:20 IVF Business Strategies
M.Alper

12:00 The ART of transformation and change
D.Keefe

12:40 Closure
B.Zausner