09.00 Introduction and Welcome

09.15 Quality Management Systems: definitions and descriptions
Dr Christoph Keck

10.00 Benefits of TQM and its basic requirements
Dr Christoph Keck

10.30 Discussion followed by coffee break

11.15 Process mapping and tools
Dr Cecilia Sjöblom

12.00 QMS in ART: a case study
Dr Christoph Keck

12.30 Discussion followed by Lunch

14.00 Quality management procedures in the Clinic: ISO 9001:2000
Dr Christoph Keck

14.45 Quality management procedures in the IVF/Andrology laboratories
Dr Cecilia Sjöblom

15.30 Coffee break

16.00 Quality management in administrative procedures and finance
Dr Christoph Keck

16.45 Summary and concluding remarks